Shipping Policies

At Brick House Goods, our goal is to package your order with attention to detail and precision. Orders are prepared and sent to our postal couriers from Monday - Friday between 10 am- 4 pm MST. Please allow 5-7 business days for your orders to be processed and sent out (although, we'll be working really hard to hit a 1-2 business day turnaround). Once they are sent, you will receive tracking information via the email address supplied at the time of the order. We appreciate your patience and support during these unprecedented times. Please know that we are working hard to get these orders fulfilled as soon as possible. 

Free shipping for orders $125 or more! (Canada and US only)

This offer applies to all orders shipped within Canada and the contiguous US (not available in Hawaii and Alaska). Oversized items such as brooms, large baskets, and peg rails, are excluded from this offer, and are subject to additional shipping fees. Canada Post, Fed Ex and UPS charge an additional handling fee for large and/or heavy parcels. Any item(s) excluded from this offer are indicated so on the item page. International orders do not qualify for free shipping, and are subject to additional shipping fees. These additional shipping fees along with any duties or taxes incurred upon delivery are the responsibility of the customer.

Our flat rate shipping allows you to order multiple items and have them shipped at our predetermined flat rate or less.

 

Domestic Shipping – $15 CAD (unless otherwise posted)

Flat rate shipping in Canada is $15 CAD. Please note, this does not apply to oversize or overweight items. All Canadian orders are mailed via Canada Post Expedited Parcel, UPS Standard or Fedex Ground. Please note that oversized/overweight items are subject to additional shipping charges and are not eligible for free shipping.

If you're local, please note that we offer local YEG curbside pick-up for all local orders from 10am to 7:00pm, Monday through Saturday.

 

US Shipping – $14 USD (unless otherwise posted)

Flat rate shipping to the US is $14 USD, however, this does not apply to oversize or overweight items. All US orders are mailed via UPS Standard or FedEx International Ground and are released for shipment within 3-5 business days of receipt of payment. A tracking number will be provided once your parcel has shipped. Duties and taxes may be payable by yourself, the customer upon receipt of parcel. Please note that oversized/overweight items are subject to additional shipping charges and are not eligible for free shipping. Please allow 5-7 business days for delivery in the US. please note: UPS does not ship to P.O. boxes

 

international shipping 

At this time, we are not offering international shipping but certainly hope to in the future! Please check back.

 

cancellations or changes

Let's see what we can do! If you've changed your mine, or wanted to add something, please email us within 24 hours of placing your order at brickhousegoodsyeg@gmail.com. Please reference your order number and a detailed description of your request and we will do what we can to accommodate you! 

please note


Once a parcel is picked up by Canada Post, UPS or Fedex, it is out of our hands and we are not responsible for delays, missing/lost  packages, or shipping damage. Any amount owing upon delivery or import fees are the responsibility of the customer.

Please keep an eye on your tracking number to ensure a successful delivery and contact the carrier if you have further questions about your parcel.

Rejected, undeliverable and unclaimed parcels will be shipped back to Canada and any additional shipping fees, duties and/or taxes incurred will be the responsibility of the customer.