How long will it take for my mask to ship? How are you shipping?
If possible, I am shipping masks 1-2 business days after the order is received. I am mailing the masks from a main Canada Post station in a standard mailing envelope, using standard mail if you have selected FREE shipping. If you would like to receive your masks sooner, please select expedited shipping at checkout. I will then ship your package with the fastest lead time possible and you will be given a tracking number for your order.
How do I wash my face mask?
You can machine wash your mask on a cold cycle and lay flat to dry. You can also hand wash it using a mild detergent. In any case, if you choose to iron it, please avoid the elastic! It will melt.
How should I wear my face mask?
Before placing your face mask, wash or sanitize your hands thoroughly. While wearing it, ensure that it is covering both your nose and your mouth. Before removing it, thoroughly wash/sanitize your hands again. It's also great practice to place your mask inside a small bag after use. Please remember to launder your mask regularly, or even better, after each use!
My elastic is too loose.
Unfortunately, masks are produced in a generic size and just won't fit everyone perfectly. If your mask is too loose, you can consider tying a small knot at the very end of each elastic to make it fit more snug.
My elastic is too tight.
The elastic has some stretch and can be forgiving. Please be careful if trying to add additional stretch that you don't pull it at the seam.
Is this a medical face mask?
No, it is not. This mask does not claim to be a replacement for a medical grade face mask. It does offer a certain level of protection against droplet transmission and follows recommendations made by medical bodies such as Health Canada, WHO (World Health Organization) and the CDC (Centre for Disease Control) to wear a 'cloth face covering' to prevent community transmission.